Shipping & Returns

We love what we do, and we want you to love it too! If you're not satisfied with your purchase, we offer a 30 Day Money Back Guarantee on items purchased directly from our online store, so you have zero risk when shopping with The Quick Flick.

Returns Policy

• Within 30 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened. Unfortunately used or opened products cannot be returned due to hygiene reasons.
• Once we have approved the 30 Day Money Back Guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. The return shipping costs will need to be covered by the customer and is non-refundable. Your refund will be processed and applied to your original payment method and may take 1-2 weeks to appear on your statement depending on your financial institution.
• To ensure your return reaches us, we recommend using a shipping service with tracking or purchasing shipping insurance. We can't process refunds for items that are lost or not delivered to us.
• Any damaged or faulty products will be replaced when reported within 14 days of receiving.

Please contact us here to start your return.

We offer two packaging options. By default, orders are shipped in our sustainable, oxo-biodegradable satchels that degrade in landfill without releasing methane during degradation. If your order is for a gift, you can choose to upgrade to a gift  box for $5. We’ll beautifully pack your order in our signature gift box, then place it into a mailing box for protection. We do not include packing slips or invoices with any orders in an attempt to reduce waste.

International orders may be charged import duties & taxes by your local customs agency. Every country has its own rates and fees, so we recommend checking those relevant to your shipping destination prior to finalising your order. Unfortunately, you cannot cancel or refund your order due to taxes or duty charges once it has been placed.

Below are some helpful websites for you to find those relevant to you: 

• Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
• EU: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
• UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

If you decide to not pay the import taxes or duties on your order and reject the parcel, unfortunately we are not able to refund you for your order.

Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.

Shipping Insurance offers premium protection and safety on orders in the event they are lost or damaged during transit. We'll replace your full order at no additional charge. In order to qualify for insurance on lost orders, your parcel must be deemed lost by the parcel carrier via written confirmation. In the event your order is damaged, you must report any damages within 5 business days with photographic evidence. Shipping Insurance is not claimable in the event packages are stolen after being left in a safe place by the shipping carrier.
If your order is lost or damaged during transit and shipping insurance was not purchased, unfortunately we are unable to replace your order.