Shipping & Returns
We are doing everything possible to keep our warehouse open and fulfilling our customer’s orders during the Corona virus pandemic, though we are currently experiencing slight delays.
In order to remain open and to ensure the well being of our warehouse staff we’ve had to make some changes which have unfortunately affected our dispatch times. We’ve enforced increased safety measures, limited staff per areas and social distancing rules. Other factors contributing to delays include fewer postal collections, limited flights and increased volumes as more people are now shopping online.
Our warehouse staff are continuing to work tirelessly under these difficult circumstances and are doing all they can to ensure our orders are fulfilled as fast as possible. We thank everyone for their patience during this time and appreciate the ongoing support.
|DESTINATION||SHIPPING METHOD||COST||DELIVERY TIMEFRAME|
|EUROPE||Standard Post||€7 or FREE for orders over €45||14-21 business days|
NOTE: Shipping times act as estimates. Please note that there may be further delays due to COVID restrictions and associated safety measures. Shipping fees on exchanges are to be covered by you, or the recipient.
We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.
We offer two packaging options. By default, orders are shipped in our sustainable, oxo-biodegradable satchels that degrade in landfill without releasing methane during degradation. If your order is for a gift, you can choose to upgrade to a gift box for €4. We’ll beautifully pack your order in our signature gift box, then place it into a mailing box for protection. We do not include packing slips or invoices with any orders in an attempt to reduce waste.
The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.
Shipping Insurance offers premium protection and safety on orders in the event they are lost or damaged during transit. We'll replace your full order at no additional charge. In order to qualify for insurance on lost orders, your parcel must be deemed lost by the parcel carrier via written confirmation. In the event your order is damaged, you must report any damages within 5 business days with photographic evidence. Shipping Insurance is not claimable in the event packages are stolen after being left in a safe place by the shipping carrier.
If your order is lost or damaged during transit and shipping insurance was not purchased, unfortunately we are unable to replace your order.