Your Bag

COVID-19 INFORMATION

FREE DELIVERY ON ORDERS OVER €75

FAQ

Product

WHICH QUICK FLICK SIZE IS RIGHT FOR ME?

The Quick Flick was developed to work for all eye types and sizes. Please refer to our size chart here.

If you are still unsure of which Quick Flick size to purchase, simply get in touch at hello@thequickflick.com.au with a photograph of a desired winged eyeliner look and we will recommend an appropriate size.

HOW IS QUICK LASH DIFFERENT TO REGULAR LASH GLUES?

Quick Lash utilises an ingredient called Styrene/Acrylates Copolymer which functions as a film forming agent to create what is known as PSA, or a pressure sensitive adhesive. There are many categories of adhesives (such as silicon, glue, cement etc) and whilst glue is one of them, it is not a pressure sensitive adhesive. Pressure Sensitive Adhesives are a type of non-reactive adhesives which form a bond when light pressure is applied with a surface. This is the bond that occurs when a false lash is applied to the formula of Quick Lash. PSA’s exhibit viscoelastic (viscous and elastic) properties and are removable, which is what allows Quick Lash to bere-stickable, so if you apply your lash incorrectly, you can remove it and reapply (without needing to add more adhesive).

Other categories of adhesives require a solvent, moisture, oxygen, radiation/UV or heat to cause a chemical reaction that activates the adhesive to form a permanent bond. It is within this category that glues (and lash glue) fall as their composition are structurally different to that of PSA as they are not based on an elastomer compound like pressure sensitive adhesives are.

It is for these reasons we have not labelled Quick Lash as a glue, but rather as a Lash adhesive.

WILL QUICK LASH MAKE MY LIDS STICKY OR RUIN MY EYESHADOW?

Quick Lash only needs to be applied as thick as your lash band and will not spread or run onto your eyelid or eyeshadow. You can also apply Quick Lash directly to your lash band if you’d prefer.

HOW DO I CLEAN MY QUICK LASH FALSE LASHES?

For effective cleaning of your Quick Lash False Lashes we recommend the following steps:

1. Start with cotton swabs, paper towels, and either rubbing alcohol or oil-free eye makeup remover. We recommend our Flick Off! Makeup Remover.

2. Place the false lashes on a paper towel and douse the end of your cotton swab in alcohol or eye makeup remover, squeezing off any excess product.

3. Use the cotton swab to gently rub away eye makeup or Quick Lash residue from your lashes, making sure to pay extra attention to the lash bands.

4. Finish the makeup removal process by using another cotton swab dipped in warm water to clean off any remaining mascara.

5. Never squeeze your false lashes dry after cleaning them! Let them air dry on a paper towel. Once your lashes are dry, we recommend storing them in their original box.

HOW DO I MEASURE LASHES FOR MY EYE?
To measure the size of your lashes, place the tapered end of the false lash against your lash line where your natural lashes begin to thicken in order for them to blend together. Once you have that end set, run the false lash along your lash line and measure the false eyelashes right at the edge of your eye. Any wider and they will cause your eyes to look drooped and the falsies to appear more prominent.

Once you have that spot marked, snip the lashes on the strip, taking care to avoid cutting any of the lashes themselves. After they’ve been cut, your false lashes are sized and ready to go!

A handy tip we also recommend, is to size your lashes for each eye individually, instead of measuring one and then cutting the other to match.

Sometimes your eyelashes grow differently on each eye and you don’t want to ruin an eyelash.

ARE ALL INGREDIENTS VEGAN AND CRUELTY FREE?

The Quick Flick is vegan, cruelty free and PETA approved. We are also proud to be a non toxic and palm oil free brand too.

I’VE HAD AN ALLERGIC REACTION, WHAT DO I DO NOW?

The ingredients of all Quick Flick products are listed on the product page to help you identify any sensitivities with our ingredients. Please note that different skin types and skin conditions may react differently to our ingredients. In the unlikely event you react to one of our products that you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to our customer services team. To process an allergy return, the product must be less than 20% used, and a photo of the reaction must be provided in order for the return to be processed. An allergy/irritation return cannot be processed without this information and if this cannot be provided we will be unable to accept the return. We are unable to cover postage costs in the event of an allergic reaction.

WHAT’S THE BEST WAY TO REMOVE YOUR PRODUCTS?

For easy removal of any of our products, we suggest using our Flick Off! Makeup Remover. Flick Off! is optimised for targeted application on eyes, and designed to remove even the most long wearing of makeup (including The Quick Flick of course!). Flick Off is formulated with refreshing plant extracts to condition and soothe, leaving skin feeling soft and fresh after use. It is Peta approved vegan and cruelty free, non toxic and safe for lash extensions too!

Shipping & Delivery

WHAT ARE THE SHIPPING COSTS & TIMES?

EUROPE

Orders shipped via International Air Mail with a tracking number provided.

Standard Shipping: 14-21 business days.

FREE for orders over €75, €7 for all orders under €75.

WHERE DO YOU DELIVER?

Everywhere! We are proud to offer worldwide shipping.

WHERE DO YOU SHIP FROM?

Whilst The Quick Flick was born in Perth, Western Australia, we do have three warehouses; Australia, the US and Hong Kong. Your order will be dispatched from one of our three warehouses depending on where you live and our stock levels. Rest assured, we will always ship from a warehouse that will allow you to get your purchase in the quickest time possible!

HOW DO I TRACK MY ORDER?

Once your order has been dispatched from our warehouse, you will receive an email from us with your tracking number. If you didn't receive a shipping confirmation email, please contact our Customer Happiness Specialists so we can help you out.

MY ORDERS BEEN LOST IN TRANSIT, WHAT NOW?

Please get in touch with our Customer Happiness Specialists with your order details at hello@thequickflick.com.au so we can help you out. Unfortunately we are not liable for orders that have been scanned as delivered.

WILL I BE CHARGED CUSTOMS & IMPORT DUTIES?

Depending on the value of your order you may be subject to customs or import duties. It is up to the receiver of the parcel to cover these costs as these charges vary from country to country and are out of our hands. Prior to placing an order with us, we suggest getting in touch with your local customs office in regards to applicable customs or import duties relevant to your country.

Promotions

CAN I PURCHASE A GIFT CARD?

We certainly offer Gift Cards for The Quick Flick. Gift cards are delivered via email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

HOW DO I USE MY PROMO CODE OR GIFT CARD?

Enter your code into the “Gift card or discount code” box at checkout and hit “Apply”. We recommend copying and pasting the exact code into the gift card or discount code box to apply your discount. Please note that promotional codes cannot be combined, nor they can be used during other promotions or sales as well.

MY PROMO CODE IS NOT WORKING, WHAT NOW?

We recommend copying and pasting the exact code into the gift card or discount code box to apply your discount. Please note that promotional codes cannot be combined, nor they can be used during other promotions or sales as well. Some of our promo codes may come with an expiration date, so that you can plan your shopping date accordingly.

Orders

CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?

Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.

HOW CAN I PAY FOR MY ORDER?

We accept the following payment methods: American Express, MasterCard, and Visa, PayPal, Apple Pay, Google Pay and Shopify Pay.

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

WHAT HAPPENS IF MY ORDER IS INCORRECT OR FAULTY?

We’re sorry if your order is incorrect or faulty. Rest assured we will do all we can to make this right for you! Please send us a message within 14 days from the date your order is delivered with your order number, necessary photographs and any further details. Customers have 14 days from the date the goods are delivered to claim a refund or exchange on a faulty product.

HOW DO YOU PROCESS PRE-ORDERS?

We do not partially fulfill orders that contain a pre-ordered item, meaning your order will only be fulfilled once all items come into stock. Please purchase separately if you wish to receive in-stock items sooner.

IS THERE A PRICE GUARANTEE?

Unfortunately we do not offer a price guarantee on our orders. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

Returns & Refunds

CAN I GET AN EXCHANGE OR REFUND?

We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We do not offer a free returns service and as such, returns must be made at your own cost. We suggest using a trackable service as we are not liable for returns lost in transit.

DO YOU REFUND THE DELIVERY CHARGE?

Unfortunately we do not offer refunds on postage or shipping charges unless your order is faulty or damaged.

WHAT HAPPENS IF MY ORDER IS INCORRECT OR FAULTY?

We’re sorry if your order is incorrect or faulty. Rest assured we will do all we can to make this right for you! Please send us a message within 14 days from the date your order is delivered with your order number, necessary photographs and any further details. Customers have 14 days from the date the goods are delivered to claim a refund or exchange on a faulty product.

COVID-19

WHAT ARE THE IMPACTS?

We are doing everything possible to keep our warehouse open and fulfilling our customer’s orders during the Coronavirus pandemic.

In order to remain open and to ensure the wellbeing of our warehouse staff we’ve had to make some changes which have unfortunately affected our dispatch times. We’ve enforced increased safety measures, limited staff per areas and social distancing rules. Other factors contributing to delays include fewer collections from postal providers, limited domestic and international flights and increased volumes as more people are now shopping online.

Our warehouse staff are continuing to work tirelessly under these difficult circumstances and are doing all they can to ensure our orders are fulfilled as fast as possible. We thank everyone for their patience during this time and appreciate the ongoing support.

Can’t find what you are looking for?